Refund Policy
Effective Date: [Insert Date]
At Dusklight, we strive to provide our customers with high-quality home decor products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns on most items within 30 days of the delivery date. To be eligible for a return:
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-returnable items:
- Gift cards
- Customized or personalized items
- Sale items (unless otherwise specified)
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and reason for return.
- We will provide you with instructions for returning the item and any necessary return authorization.
- Pack the item securely in its original packaging and ship it back to the address provided by our team.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
Please note:
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will assess the issue and, if eligible, provide a replacement or refund.
Changes to This Policy
Dusklight reserves the right to update or change this Refund Policy at any time. We will notify you of any changes by posting the new policy on our website with an updated effective date.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please reach out to us:
Dusklight
[Your Address]
[City, State, Zip Code]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Thank you for shopping with Dusklight! We appreciate your business and look forward to serving you again.
